Refund policy

Refund & Return Policy

At VessaSupplies, all products sold through our store are digital products. Because digital products are delivered electronically and cannot be physically returned once accessed, downloaded, or delivered, all sales are final.

No Refunds, Returns, or Exchanges

VessaSupplies does not accept returns, exchanges, cancellations, or refund requests once a digital product has been delivered, downloaded, accessed, or made available to the customer.

By completing your purchase, you acknowledge that you are purchasing a digital product and agree that you will not be entitled to a refund simply because you changed your mind, no longer want the product, purchased the wrong item, or did not fully review the product description before purchasing.

Exceptions

A refund may be considered only in limited situations, including:

  • You were charged more than once for the same purchase due to a technical error.

  • You did not receive access to the digital product due to an issue caused by VessaSupplies and we are unable to resolve the issue.

  • A refund is required under applicable law.

Refund requests that fall under one of these exceptions must be submitted with relevant order information and proof of the issue.

Digital Product Access

Customers are responsible for providing the correct email address and information during checkout.

VessaSupplies is not responsible for delivery or access issues caused by:

  • Incorrect email addresses entered by the customer.

  • Full email inboxes.

  • Spam, junk, or promotional email filters.

  • Blocked emails.

  • Customer device, internet, browser, or software issues.

  • Failure to follow provided access or download instructions.

If you experience an issue accessing your order, please contact VessaSupplies through the contact information provided on our website so we can attempt to resolve the issue.

Chargebacks and Payment Disputes

Customers are encouraged to contact VessaSupplies before opening a payment dispute or chargeback so that we have an opportunity to resolve the issue.

VessaSupplies reserves the right to suspend or terminate access to digital products, accounts, memberships, or services associated with an order that becomes subject to a chargeback or payment dispute.

By purchasing from VessaSupplies, you confirm that you have read and agreed to this Refund & Return Policy.