Shipping policy

Shipping & Digital Delivery Policy

VessaSupplies sells digital products only.

Because our products are delivered electronically, no physical items are shipped to customers.

Digital Delivery

After your payment has been successfully processed, your digital product may be delivered through:

  • Email.

  • Download link.

  • Customer account.

  • Online portal.

  • Digital access page.

  • Another electronic delivery method described on the product page.

Most orders are delivered instantly or shortly after purchase.

Please allow up to 15 minutes for delivery before contacting support.

Where Is My Order?

If you do not see your digital product after completing your purchase, please:

  1. Check your email inbox.

  2. Check your spam or junk folder.

  3. Check your promotions folder.

  4. Confirm that the email address entered during checkout was correct.

  5. Review any download or access instructions displayed after checkout.

If you still cannot access your order, please contact VessaSupplies through the contact information provided on our website.

No Physical Shipping

VessaSupplies does not provide physical shipping for digital products.

Therefore, digital orders do not receive:

  • Shipping labels.

  • Tracking numbers.

  • Carrier information.

  • Physical delivery estimates.

  • Customs documentation.

  • Import or export processing.

Any reference to "shipping" or "delivery" in relation to a VessaSupplies digital order refers to electronic delivery only.

Incorrect Email Addresses

Customers are responsible for entering the correct email address at checkout.

VessaSupplies is not responsible for delayed or failed delivery caused by incorrect or incomplete customer information.

If you entered an incorrect email address, contact us as soon as possible with your order details.

Delivery Issues

VessaSupplies is not responsible for delivery problems caused by circumstances outside our reasonable control, including:

  • Spam or junk filters.

  • Email provider restrictions.

  • Full customer inboxes.

  • Blocked emails.

  • Customer internet issues.

  • Device or browser compatibility issues.

  • Incorrect information entered during checkout.

  • Third-party platform interruptions.

We will make reasonable efforts to help customers resolve legitimate access issues.

Digital Delivery Confirmation

An order may be considered successfully delivered when the digital product, download link, access link, login credentials, or other electronic content has been sent or made available to the customer using the information provided during checkout.

By purchasing from VessaSupplies, you acknowledge and agree that your order is for a digital product and that no physical shipment will be sent.