Terms of service

Terms of Service

These Terms of Service govern your use of the VessaSupplies website and your purchase and use of products offered by VessaSupplies.

By visiting our website, purchasing a product, or using our services, you agree to these Terms of Service.

1. Digital Products Only

VessaSupplies sells digital products only.

No physical products will be shipped or delivered unless specifically stated otherwise on the applicable product page.

Digital products may be delivered through methods including:

Email.
Digital download links.
Customer accounts.
Online portals.
Digital access pages.
Other electronic delivery methods.

2. Orders and Payment

You agree to provide accurate, complete, and current information when making a purchase.

You are responsible for ensuring that your billing information, email address, and other order information are entered correctly.

VessaSupplies reserves the right to refuse, cancel, or limit an order where fraud, unauthorized activity, pricing errors, payment issues, or misuse are suspected.

3. Digital Product Delivery

Digital products are normally delivered instantly or shortly after payment has been successfully processed.

Customers should allow up to 15 minutes for digital delivery and should check their spam, junk, and promotions folders if they do not immediately receive their order.

VessaSupplies is not responsible for delays or failed delivery caused by incorrect customer information, email filtering, full inboxes, customer-side technical issues, or third-party service interruptions outside our reasonable control.

4. No Physical Shipping

Because VessaSupplies sells digital products, orders do not include:

Physical shipping.
Shipping carriers.
Tracking numbers.
Customs processing.
Import duties.
Physical delivery timelines.

5. Refunds and Cancellations

All sales of digital products are generally final.

Refunds, returns, exchanges, and cancellations are governed by our Refund & Return Policy.

Customers should carefully review all product descriptions and requirements before completing a purchase.

6. License and Permitted Use

Unless otherwise stated, products purchased from VessaSupplies are licensed to the original purchaser for personal or legitimate business use.

Purchasing a digital product does not transfer ownership of VessaSupplies intellectual property to the customer.

You may not, unless expressly authorized in writing:

Copy or reproduce our products for redistribution.
Resell our products.
Share purchased files with other individuals.
Upload products to file-sharing websites.
Redistribute or republish our content.
Provide shared account or login credentials to others.
Claim our content, designs, products, or materials as your own.

Unauthorized redistribution may result in immediate termination of access without refund.

7. Intellectual Property

All content made available through VessaSupplies, including digital files, graphics, designs, text, branding, templates, guides, educational content, website materials, and other intellectual property, remains the property of VessaSupplies or its respective licensors.

Nothing in these Terms grants you ownership of VessaSupplies intellectual property.

8. Customer Responsibilities

You are responsible for:

Reviewing product descriptions before purchasing.
Ensuring the product meets your needs.
Providing accurate checkout information.
Maintaining access to your email account.
Having compatible devices, software, or internet access where required.
Keeping purchased files and login credentials secure.

9. Prohibited Use

You may not use VessaSupplies products or services:

For unlawful purposes.
To violate intellectual property rights.
To commit fraud or misrepresentation.
To distribute harmful software or malicious code.
To interfere with the operation or security of our website.
To resell, redistribute, reproduce, or share digital products without authorization.

10. Chargebacks

Customers should contact VessaSupplies before initiating a chargeback or payment dispute.

If a chargeback is filed, VessaSupplies may provide relevant transaction records, digital delivery records, access information, customer communications, and acceptance of applicable policies to the payment provider.

Access to digital products, memberships, accounts, or services may be suspended or terminated during or following a payment dispute.

11. Limitation of Liability

To the maximum extent permitted by applicable law, VessaSupplies will not be liable for indirect, incidental, consequential, special, or business-related losses arising from the use or inability to use our digital products.

Customers are responsible for determining whether a digital product is suitable for their individual needs or business.